Spud.ca is a great way to order groceries from the comfort of your own home without having to venture out into the pandemic filled world! I've recently started to use Spud.ca for groceries and they are relatively efficient and you can also get next day delivery (if it's available). If you are interested and is looking for the promo code, here it is: Click here for the code for $20 off your $50 purchase: https://www.spud.ca/refer?r=CRVAN-HSIMIK
- Relatively reasonable prices, sometimes things are cheaper if they are on sale
- Free delivery with $30 order
- Sustainable and health oriented focus
- Rewards program (if you spend over $75 per order)
- Not intuitive to use interface at times
- Limited selection and availability of items (at times) and some items could be more expensive
- Customer service not as responsive (though, there's many self serve options that's usable)
When I first ordered on Spud, I was confused as to how it works. It's not the most intuitive at first as you would expect it to be a "add-to-cart" and check out type of service. After signing up, the system will ask you to pick a day for delivery (during the pandemic, delivery dates were unavailable, so I had to keep checking. Since then, they've greatly opened up the total number of delivery dates available). Once a day for delivery is picked, you can add things to your cart until 3:00PM the day before delivery (but... some items need to be confirmed). Then you check out and add your credit card information. They won't charge you until the items ship out and you can make changes.
There's quite a big selection of goods on here. Upon first glance, any product you see has a lot more information than what you would traditionally see at other e-commerce sites. Information such as where the items are originating from (if it's local) and etc... They have a wide selection of goods that are focused on being sustainable and health conscious. There's also a good assortment of local small business items as well.
That said, a confusing thing I noticed was that they put a charge on my credit card a few times for the first order. I was very confused so I contacted their customer service to clarify why. Their interface for customer service felt very primitive (like it's different than some sites that use Zen Desk). I then found out they put a hold on your account (which is released once the items ship) for some weird reason. I think this was because they used to do deliveries in Rubbermaid boxes and they wanted to ensure it's returned (I could be wrong).
On delivery day, you can log into your account and view when the items will be delivered. You cannot choose the time, but you can choose the day. For some of my orders, I noticed they were delivering as late as 9PM. There's usually an ice pack with things that are cold (and you can return the ice packs and bubble wrap for recycling as well.
Out of the items I bought, I have to say I was quite pleased. I've been buying organic apples and soy milk from them. Out of one of the orders, there were a few apples that were rotten in the bag. I went online and I indicated how many went bad and they credited my account - without needing to talk to a person or send pictures.
Fun fact: Spud.ca operates Walmart's delivery service as well through food-x! https://www.globenewswire.com/news-release/2018/09/20/1573750/0/en/SPUD-ca-Opens-the-First-Fresh-Food-Delivery-Platform-Facility-in-Canada.html
Overall: I've been pretty pleased with using Spud.ca for my grocery needs. I definitely don't buy everything I need from them because I usually shop around and find that some other places may be cheaper. However, out of the things I bought so far, I've been pleased.
Click here for the code for $20 off your $50 purchase: https://www.spud.ca/refer?r=CRVAN-HSIMIK